“Canadians can expect that digital platforms will not foster or disseminate hate, violent extremism or criminal content. The launch of the charter follows Canada last week signing the Christchurch Call following the March terrorist attack in Christchurch, New Zealand. “The platforms are failing their users, and they’re failing our citizens,” Trudeau said. “They have to step up in a major way to counter disinformation. And if they don’t, we will hold them to account and there will be meaningful financial consequences.” Canadian Prime Minister Justin Trudeau Getty Images The Christchurch Call, led by New Zealand Prime Minister Jacinda Ardern and French President Emmanuel Macron, is a plan to prevent terrorists from uploading extremist content online, and to increase transparency around tech companies’ algorithms and the detection and removal of such content. Share your voice Politics Tech Industry Internet Security Culture Applications Mobile Apps Digital Media Online Universal access. Safety and security. Control and consent. Transparency, portability and interoperability. Open and modern digital government. A level playing field. Ensuring data and digital media are used for good. Strong democracy. Freedom from hate and violent extremism. Strong enforcement and real accountability. “The Government of Canada will defend freedom of expression and protect against online threats and disinformation designed to undermine the integrity of elections and democratic institutions,” the charter says. Canada wants to promote both safety and innovation online. Government of Canada The last three principles deal with hate speech and disinformation. Comments Canada was joined by the governments of Australia, the UK, New Zealand, Germany, France, the European Commission, Indonesia, India, Ireland, Italy, Japan, Jordan, the Netherlands, Norway, Senegal, Spain and Sweden, as well as eight tech companies: Facebook, Google, Twitter, Amazon, Microsoft, Daily Motion, Qwant and YouTube. 5 The 10 principles of the charter are: “There will be clear, meaningful penalties for violations of the laws and regulations that support these principles.” Tags The charter will target fake news and hate speech online, Canadian Prime Minister Justin Trudeau said on Tuesday. The US didn’t sign the call. Canada has launched its new Digital Charter, designed to protect its citizens online and enforce rules governing social media platforms. Amazon Facebook Google Microsoft Twitter
DLF Emporio, India’s first and finest luxury destination, is presenting the 8th edition of Luxury Shopping Festival which began on October 13 and will be on till November 8. This Festival will exhibit the impending festive season in the most luxurious way and will offer patrons a chance to win exclusive designer gifts, holiday packages and much more.Shoppers who shop for a minimum of Rs 20,000 during the festival will be entitled to participate in daily, weekly and mega lucky draws during the festival. Also Read – ‘Playing Jojo was emotionally exhausting’The mega draw winner stands a chance to win an exquisite bejeweled necklace from Rose. The highest spender of the each week will also win fabulous holiday packages to Dubai/Cape-town/NYC/Maldives by ‘One&Only Resorts’. The excitement continues as patrons win designer gifts from in-house brands daily throughout the festival.The Luxury Shopping Festival 2015 includes an exclusive pop-up store wherein the winners of Design Awards 2014-15 will get to showcase their collection for two weeks at DLF Emporio. Dinaz Madhukar, senior vice president, DLF Emporio adds, “We are happy to host the 8th edition of Luxury Shopping Festival at DLF Emporio. We look forward to welcoming all our guests to celebrate the pre-festive season with us and win while they shop at DLF Emporio.”DLF Emporio’s Luxury Shopping Festival is the place to be where so much is on offer. So go there and grab the opportunity to explore.
Kolkata: In a significant stride to encourage residents of New Town to harness their rooftop or balcony spaces to grow vegetables, the New Town Kolkata Development Authority (NKDA) is all set to create a market space from where they would be able to choose their desired service packages for the same.”Many people have shown keen interest to start rooftop urban farming but could not begin because of lack of expertise. There will be no hassle or botheration for the house-owners as the market spaces will give them the liberty to choose the empanelled agency for maintenance and other requisites of roof top farming. The agency, in lieu of the service, will charge the resident that will be fixed by us,” a senior NKDA official said. Also Read – Rain batters Kolkata, cripples normal lifeThe NKDA has already invited expression of interest (EOI) from eligible, reputed and licensed NGO/agency/company/consortium for empanelment under the NKDA for developing rooftop farming infrastructure for residents of New Town through its website. The date of opening of empanelment documents have been fixed on January 21. According to the official, this move will be beneficial to the residents with individual plots or members of a cooperative or housing complex as rooftop farming will provide decorative benefits, quality food, architectural enhancement etc. Pointing out the advantages of rooftop urban farming, the official added that it will reduce the carbon emissions for transporting vegetables from rural areas like Bhangar to the homes in Kolkata. It will also ensure availability of pesticide free, organic, healthy and fresh vegetables. The roof would be cooler in summers as well,” he added. Also Read – Speeding Jaguar crashes into Mercedes car in Kolkata, 2 pedestrians killedNKDA chairman Debashis Sen held a meeting on Friday with officers and progressive technical farmer entrepreneurs where a number of models were discussed on how to encourage city dwellers to harness the rooftops or balcony spaces to grow vegetables. The role of NKDA would be to spread the message and act as a regulator of sorts. “At the same time, we will make citizens aware of the empanelled agencies during our outreach activities on vector-borne diseases, segregation of solid waste etc,” the official maintained. Agri Horticultural Society will be the technical partner of NKDA for providing the knowhow. It may be mentioned that at Swapno Bhor, the state’s first senior citizens’ park, organic farming of vegetables has recently been started in collaboration with an NGO and senior citizens, who are members of the same, are overseeing it.
November 30, 2017 Money talks. And it’s telling small-business owners they risk losing it if they don’t protect themselves against looming cyber threats.A recent report published by the Better Business Bureau (BBB) states half of small businesses couldn’t stay profitable more than 30 days if they lost critical data.Related: Here’s How Taking Cybersecurity Very Seriously Enhances Your BrandThe BBB reports out of the 1,100 businesses they surveyed in North America, less than half provide cybersecurity education to their employees. That’s troubling considering how many cyber attacks occur due to an unsuspecting employee clicking on a hyperlink in a fake email. Ninety-one percent of hacks on businesses start with a spear phishing email scam, according to KnowBe4, a company specializing in security awareness training for employees.Despite the prevalence of anti-malware software, firewalls and other cyber products installed at most small businesses, employees remain the weak spot and most likely point-of-entry for hackers.The BBB says employee education is the most cost-effective cybersecurity prevention tool. KnowBe4’s training, for example, costs only $16 to $28.50 per user, per year, depending on the option. If the low cost to train employees on security isn’t enough to convince companies to do so, then perhaps contemplating the costs of not training their people will be.Related: How Vulnerable Are You to Cybercrime? (Infographic)Ransomware attacksWhen an unaware employee clicks in a spear phishing email, it often injects a ransomware infection onto a computer or mobile device. Ransomware restricts access to files, often threatening permanent data destruction unless a ransom is paid.When a company pays a ransom, there’s no assurance it’ll reclaim its data. Plus, paying a ransom invites more attacks.Ransomware damages are predicted to cost the world $5 billion in 2017, and climb to $11.5 billion in 2019, according to my firm, Cybersecurity Ventures. In 2015, the costs were a mere $325 million.With more than 50 percent of all cyber attacks committed against small businesses, the ransomware costs — and resulting losses — are mounting on defenseless entrepreneurs.Related: 5 Things You Need to Know About the New (and Scary) Wave of ‘File-less’ Cyber AttacksData backupSmall businesses are notorious for poor data backup practices.The No More Ransom Project offers ransomware self-help to small-business owners globally. It’s an initiative led by the National High Tech Crime Unit of the Netherlands’ police and Europol’s European Cybercrime Centre to help victims of ransomware retrieve their encrypted data without having to pay the criminals.The Project’s free prevention advice puts data backup at the top of its list. The best way to thwart a ransom demand is to have all data backed up. Then there’s nothing to pay a ransom for.Also on the list, beware of suspicious emails — which reinforces the BBB’s recommendation to train employees on how to spot them.To sum up, an ounce of cyber prevention is worth a pound of cure. Small businesses don’t have to lose money to cyber attacks.Related Video: A Genius Former Hacker Explains How to Keep Your Business Safe From Cyber Attacks Hear from business owners and CEOs who went through a crippling business problem and came out the other side bigger and stronger. Listen Now 3 min read Problem Solvers with Jason Feifer Opinions expressed by Entrepreneur contributors are their own.
7 min read Register Now » In 2018, my company, Miller Heiman Group, did something crazy: After years of relying on multiple customer relationship management systems (CRMs), endless spreadsheets, numerous marketing systems and disorganized data … we decided to start over. From scratch.Related: 4 Reasons Why Companies are Choosing CRM Over Traditional Marketing toolsThis makes sense, because anyone who has worked at a business that’s changed ownership, acquired other companies or expanded into other countries understands the headaches associated with working in a multi-CRM environment.Different business units and regions may use different CRMs, each with its own functionality, data storage process and renewal cycle. Our company used 15 of them! And that scenario created an ineffective environment, to say the least.As a company which advises sales leaders all over the world on how to be more effective, we needed to own our own methodology and drive best practices into our own back office. We became our own case study.This is not insignificant because CRM represents the largest software market in the world, with $39.5 billion in revenue, according to EContent. But instead of funneling our data and processes into an existing CRM structure, we chose to build our own solutions into an off-the-shelf model from the ground up. Why go to all that trouble? In 2017, CIO magazine studied more than a dozen analyst reports and discovered that approximately one-third of all CRM projects fail.That finding, together with our own experience, told us we could do better.What a good CRM should doIn fact, we wanted to actively manage our customer relationships. A CRM should serve as a helpful tool throughout the customer life cycle, whether it’s used by a presale engineer creating a data sheet or a salesperson calculating downstream revenue.We wanted to break out of those silos. With good reason: Our work wasn’t being managed in a centralized or consistent way. Most of our sales leaders avoided our CRM systems and managed their tasks via forecasting calls and a series of spreadsheets.And we weren’t alone in this: We knew that such CRM issues happen at other companies. In fact, just 25 percent of sellers surveyed in our company’s World-Class Sales Practices study expressed a high degree of confidence in their CRMs’ data.So, our goal was to become more efficient. Indeed, before we eliminated our old CRMs, we had been drowning in tedious tasks. Typically, sellers reached out to multiple team members, as well as the client, to gather the information necessary to make even small changes to an account. And this consumed a tremendous amount of selling time: We estimated this was eating up about 50 percent of our time at one point. The result was that we were turning our sellers into administrative assistants.Related: How CRMs Can Spark (or Continue) Fast GrowthOverall, our old CRMs demotivated our sales force personnel and wasted their time — a common complaint, according to anecdotal evidence. In fact, in 2001, Ingersoll-Rand poured $2 million into rolling out a new CRM and discovered that the new system increased its sales’ reps workloads, rather than freeing up their time to sell. The result was a relaunch aimed at mitigating pain points.In sum, we wanted to analyze data, not just store it. All of our previous CRMs had performed data entry and other automated tasks, but none had the capability for a built-in sales methodology. Yet we knew a CRM could do more — including consistent global forecasting and revenue tracking. So, that was the goal we set for ourselves.Here’s what we did.From start to launch, the process took approximately two years. But we didn’t just flip the switch on a new product. We changed our entire back-office process flow and integrated legal, finance IT ops and sales-ops processes, gathering feedback and gaining stakeholder buy-in throughout. We also encountered some valuable lessons and reminders that reinforced our decision:We put end-users first. While a 90 percent adoption rate is the minimum required to affect sales performance, just 47 percent of companies achieve this level. There was no point in creating a new tool if no one used it, so end-user needs were front-of-mind throughout our development and testing process. When Ingersoll-Rand relaunched its CRM, the company directly involved its sales force in the system’s redesign.We added value with predictive analysis. The ability to accurately predict the methodology-backed action that will increase the odds of closing deals lets sellers see what moves they need to make to move an opportunity through the pipeline. But traditional CRMs aren’t built with this function — or sellers’ needs — in mind. Adding an insight-driven arm to the product revolutionized the way our sellers do their jobs.We scrubbed our data. We needed to trust our CRM. That meant combing through all the back-end data from those 15 legacy systems and importing only the information we knew was clean. Dirty data damages your reputation — and your ability to do your job. A 2017 study of home sale prices found that estimates on Homes.com were inaccurate 84 percent of the time. Would you trust a company with that kind of track record to sell your house?We kept existing systems in place to ensure consistency. Although everyone wanted to launch the new tool as quickly as possible, we couldn’t just pull the plug on legacy systems. Our project budget included fees for about a year’s worth of duplicate licenses on contracts with different renewal dates.We invested in tech that increased the time to sell. While sales relationships of the past relied on interpersonal relationships, today’s buyers no longer consider sellers an essential resource. The analysis provided by our new tool changed that: Sellers have instant access to actionable insights that prove their worth. According to Marketing Week, a CRM strategy helps car manufacturer Renault better understand the customer journey and how best to engage those people on the path to purchase.We streamlined to improve security. Housing clients’ personal and financial information in multiple places only increases the likelihood of a massive leak like the JPMorgan Chase breach that affected more than half of American households. A single, dedicated CRM means fewer dangers to monitor — and more visibility into suspicious behavior.We remembered the little things. Our 60-day pilot process involved both internal stakeholders on our operating team and a small group of clients. While we received very little feedback on the CRM’s overall function, one small feature we overlooked was a PDF writer. While our CRM was built with mobile in mind, people still wanted the ability to print documents — a small tweak that added essential functionality.We kept prospective and existing client messaging consistent. If sellers can’t see every client communication in one place, multiple people will reach out. When that happens, your company looks disorganized, and clients and prospects grow frustrated. A dedicated CRM allows the sales team to present a united front.Related: 4 CRM Hacks Every Entrepreneur Should Be UsingIn sum, if I could offer just one takeaway from the whole process, it’s this: A CRM is just a tool. If sellers and sales organizations truly want to find value, they should first align around a consistent sales methodology that guides their actions. When that solid foundation is in place, the right CRM will provide the insights to give your company the competitive edge it deserves. Opinions expressed by Entrepreneur contributors are their own. April 16, 2019 Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right.